Privacy Notice

PRIVACY NOTICE (Last updated November, 2022)

Thank you for visiting our website which is operated by OpalCovo Limited (the "Company"). We are committed to providing an exciting and safe online shopping experience and elevated level of personal service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

 

This privacy policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features thereon are collectively referred to as the "Services". This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.

 

By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

 

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

 

  • From the Company's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalogue, newsletters or email lists, participate in sweepstakes, contests or other promotion, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us.

     

  • Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain information about visitors to our Site and interactions with our emails, helping us tailor our website and enhance your online shopping experience.

Q: What are my Tracking Options?

A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. To learn more about managing your privacy settings or opting out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Q: How does the Company use the information collected?

A: The Company may use the information to: validate and track orders, enhance your shopping experience, send promotional materials, provide customized content, improve our customer service, and protect the security or integrity of the Site and our business.

Q: What information does the Company share with others?

A: The Company may share personal information with:

  • Company Affiliates: Within the OpalCovo affiliated companies.

  • Co-Marketing Partners: Third parties with whom we provide joint services or promotions.

  • Legal Disclosures; Safety: To comply with legal obligations or protect the safety of users and the public.

  • Service Providers: Third parties who perform services on our behalf (e.g., shipping, payment processing).

Q: How can I view, update or remove my information?

A: If you have made a purchase, you can contact our Customer Service Department at service@opalcovo.com to access or update your information. You may also request that we delete or restrict access to your personal data, subject to applicable laws.

Q: What choices do I have about receiving communications from the Company?

A: * Electronic Promotional Offers: You may "opt out" by clicking the "unsubscribe" link in any promotional email.

  • Direct Mail Promotional Offers: To be removed from our catalog mailing list, please contact a Customer Service representative by email.

  • Other Contact: In all cases, you may email us at service@opalcovo.com.

Q: What are California Privacy Rights?

A: California residents may request a copy of the Company's "California Privacy Rights" notice by emailing service@opalcovo.com. Please include "Attn: California Privacy" in the subject line.

Q: What about security?

A: We take physical, administrative, and technical steps to safeguard your information. When you enter sensitive information (like credit cards), we encrypt that transmission using secure socket layer technology (SSL).

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong. Information is retained only as long as necessary for the fulfillment of the purposes for which it was collected or as required by law.

Q: Whom do I contact if I have additional questions or concerns about this policy?

A: We welcome you to reach out if you have any questions regarding our privacy practices. Please contact Customer Service of OpalCovo Limited via email at service@opalcovo.com.

For all unsubscribe requests, privacy-related questions, or complaints regarding how we handle your personal information, please contact us at service@opalcovo.com.